Privacy Policy

GlassIQ Windows and Doors (legally HVAM Windows and Doors Corp, "GlassIQ," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect when you visit glassiq.net or interact with our services, how we use that information, and the choices you have.

1. Information we collect

We collect information in three ways:

Information you give us directly. When you complete an estimate request, contact form, or financing application, you provide name, email, phone, postal/zip code, project details, and (for financing) information required by our lending partners.
Information collected automatically. When you visit the site, our servers and analytics tools may log your IP address, browser type, device type, pages visited, referring URLs, and timestamps. Some of this is collected via cookies — see our Cookie Policy.
Information from third parties. If you apply for financing through us, our lending partners may share approval status and limited financial information back with us to complete your project paperwork.

2. How we use your information

We use the information we collect to:

Respond to your estimate requests and questions
Schedule on-site estimates and installations
Send transactional communications about your project (scheduling, install updates, warranty)
Process financing applications with our lending partners (only with your consent)
Improve our website and services through aggregated analytics
Comply with legal obligations and protect against fraud

We do not use your information for unsolicited marketing emails unless you specifically opt in. We do not sell your personal information to third parties.

We share information only with parties that help us deliver our services to you:

Manufacturers (our U.S. production partners) — to place product orders and register warranties.
Lending partners — only when you apply for financing.
Permitting offices (Sarasota, Manatee, Charlotte County, etc.) — for permits required by law.
Service providers — our payment processor, email service, hosting, and analytics. Each is bound by contract to use your data only to support our service.
Law enforcement or government agencies — only when required by valid legal process.

We do not sell, rent, or trade your personal information for marketing or advertising purposes.

4. Cookies and tracking

We use cookies and similar technologies to operate the site, remember preferences, and measure traffic. For a detailed breakdown of which cookies we use and how to manage them, see our Cookie Policy.

5. Your rights

Depending on where you live, you may have the right to:

Request a copy of the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of marketing communications
Withdraw consent for any optional processing

To exercise any of these rights, email info@glassiq.net or call 941 310 7028. We respond within 30 days.

6. California residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what categories of information we collect, the right to delete, and the right to opt out of any sale of personal information. We do not sell personal information. To exercise CCPA/CPRA rights, contact us at info@glassiq.net.

7. Data retention

We retain information for as long as needed to provide our services, comply with legal obligations (Florida contractor record-keeping requirements typically require 7 years of project records), resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it.

8. Data security

We use commercially reasonable physical, technical, and administrative safeguards to protect your information. No internet transmission or electronic storage is 100% secure — we cannot guarantee absolute security, but we work hard to protect what you share with us.

9. Children's privacy

Our services are not directed to anyone under 13. We do not knowingly collect information from children under 13. If you believe a child under 13 has provided information to us, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be noted by updating the "Last updated" date at the top. Continued use of the site after changes means you accept the revised policy.

11. Contact us

Questions, concerns, or requests about this Privacy Policy can be directed to:

HVAM Windows and Doors Corp (dba GlassIQ)
4123 N Tamiami Trail
Sarasota, FL 34234
Email: info@glassiq.net
Phone: 941 310 7028

This policy is provided as a starting template. Material terms should be reviewed by counsel before publication and updated as your business practices evolve.